NOTE: These Terms of use are only applicable for users of the ePRObuilders App.
DISCLAIMER: Please read these Terms of Use carefully before using the ePROkit Dashboard and Application (as defined below).
In order to use the Product, you must first acknowledge and agree to our Terms of Use. You cannot use the Products without first accepting our Terms of Use. You can agree to our Terms of Use by ticking the "I agree" checkbox in the app.
These Terms of Use (the "Agreement") describe the terms and conditions under which users ("Users" or "you") can use the Application (as defined hereafter).
The Product (as defined hereinafter) is operated and managed by ePRObuilders BV, registered with the Crossroads Bank of Enterprises under number 1027.384.903 and having its registered office at Andreas Vesaliuslaan 2 – 2650 Edegem, Belgium or by any of its affiliates (jointly "ePRObuilders" or "we"). If you have any questions about the Product or this Agreement, please contact us via info@eprobuilders.com
1.1 The Application and Dashboard. ePRObuilders provides a web-based dashboard and a smartphone application (together, "ePROkit") that allow Users to create and follow patient interaction protocols, answer questionnaires, and access related functionalities. The Platform connects the Application and the Dashboard, enabling the Client to configure questionnaires, manage user accounts, and review pseudonymized user data.
1.2 Results. By using the Application, users will be able to answer questions selected by our Client via their smartphone. The answers (the "Results") are automatically transmitted to the Client in real time through the Dashboard. The Dashboard may display aggregated or pseudonymized data to the Client for monitoring and reporting purposes.
1.3 Optional Installation. The installation of the Application is never obligatory. A refusal to install or use the Application will not affect any relationship with the Client or any third party contracted by the Client, nor will it impact the quality of services one receives from them.
1.4 Intended Use. ePRObuilders is solely a communication and reporting platform. The Platform is not intended for medical diagnosis, clinical decision-making, or therapeutic recommendations. Users and Clients must not configure questionnaires, workflows, or the Dashboard in a manner that attempts to use the Platform to diagnose, treat, or manage health conditions.
ePRObuilders does not provide medical advice, and any healthcare-related decisions must be made solely by qualified professionals.
ePRObuilders does not analyse, interpret, or perform any check-up of the Results in real time.
If you require immediate assistance, please contact the Client or another appropriate professional immediately.
1.5 Self-Service Portal. Users may access the self-service portal through the Dashboard to exercise their privacy rights, including accessing, correcting, or deleting their personal data. Actions taken through the self-service portal are effective immediately. Users are responsible for archiving any information they wish to retain prior to making changes in the portal.
By ticking the checkbox in the app you acknowledge and agree that your use of the Product is exclusively governed by this Agreement. If you do not agree to any provision of this Agreement, you may not use the Product in any manner.
This Agreement and our Privacy Policy can also be viewed via our Website. In the event the Application, the Platform or the Website uses services of third parties, the terms of service and/or privacy policies of those third parties may apply. By accessing such third party service, you agree to comply with the applicable terms and you acknowledge that you are the sole party to such terms. ePRObuilders cannot be held liable in any way with regard to the content of such third parties' terms or privacy policy.
We reserve the right at any time, and from time to time, with or without cause, to:
Any such amendments or changes made will be effective immediately upon us making such changes available in the Application or otherwise providing notice thereof. You agree that your continued use of the Product after such changes constitutes your acceptance of such changes.
You hereby acknowledge that you have carefully read all of the terms and conditions of our Privacy Policy and agree to all such terms and conditions.
We advise you to return to this page periodically to ensure familiarity with the most current version of this Agreement.
By ticking the checkbox in the app to agree with this Agreement and after the User has completed the registration process for obtaining an Account, you explicitly acknowledge that you have access to the purpose of the Application as set forth in this Agreement. This Account can be identified by an anonymous Username which can be viewed in your Settings of the App. In the case of exercising your privacy rights (privacy policy) you will need to provide this Username. More specifically, if you delete the App from your device, without archiving the anonymous Username, ePRObuilders is not able to process your request for deletion and/or withdrawal of your personal data.
In addition to contacting ePRObuilders via email, you may access the self-service portal through the Platform to exercise your privacy rights, including accessing, correcting, or deleting your personal data. Actions taken through the self-service portal are effective immediately. Please note that any deletion or modification of your Account or Results via the self-service portal may not be reversible. It is your responsibility to archive any information you wish to retain prior to making changes in the portal.
To use all features of our Application, your mobile device requires a WIFI or mobile internet connection. The access to such WIFI or mobile internet connection is your sole responsibility. Please make sure that your mobile device meets the minimum system requirements as set out on the download page. If your mobile device does not meet these minimum system requirements, we cannot ensure that the Application will function properly. ePRObuilders will not be liable for any loss or damage arising from your failure to comply with the above requirements.
You shall be solely responsible for maintaining the confidentiality and security of your Account login information such as your pin code and password and be fully responsible for all activities that occur under your personal Account. You agree to immediately notify ePRObuilders of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. ePRObuilders will not be liable for any loss or damage arising from your failure to comply with the above requirements.
Prohibited Use: Clinical Decisions. You agree that the Platform may only be used for communication, questionnaire responses, and reporting purposes. You shall not use, or attempt to use, the Platform to make medical, therapeutic, or diagnostic decisions. ePRObuilders explicitly disclaims any responsibility for outcomes resulting from any attempt to use the Platform for clinical decision-making. Any such configuration or use is strictly prohibited and is the sole responsibility of the Client and Users.
During the Term, ePRObuilders may, in its sole discretion, provide you with updates of the Application and the Dashboard. For the avoidance of doubt, ePRObuilders is not obligated to provide any updates to the Product.
In the event the Product would render, directly or indirectly, any information which may play a role in taking any medical, legal, financial or other personal or business decisions, such information may not be qualified as medical, legal, financial or other advice given by ePRObuilders. You should always consult a professional in order to obtain additional information.
1. License by ePRObuilders. During the Term and subject to the timely payment of the Fees, ePRObuilders grants you a non-exclusive, personal, restricted, non-sublicensable and non-transferable license to use the Application and/or the Platform in accordance with this Agreement ("License"). You are not allowed to use the Product for any commercial purposes or to use the Product, or a component of the foregoing in a manner unauthorised by ePRObuilders. You shall use the Application and/or Platform solely in full compliance with (i) this Agreement; (ii) any additional instructions or policies issued by ePRObuilders, including, but not limited to, those posted within the Application or on the Website; (iii) any applicable legislation, rules or regulations.
2. Restrictions. You agree to use the Product only for its intended use as set forth in this Agreement. Within the limits of the applicable law, you are not permitted to (i) make the Product available or to sell or rent the Product to any third parties; (ii) adapt, alter, translate or modify in any manner the Product; (iii) sublicense, lease, rent, loan, distribute, or otherwise transfer the Product to any third party; (iv) decompile, reverse engineer, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Product, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation; (v) use or copy the Product except as expressly allowed under this Article 6; (vi) gain unauthorized access to accounts of other users or the IT equipment or structure of ePRObuilders to provide the Product or use the Product to conduct or promote any illegal activities; (vii) use the Product to generate unsolicited email advertisements or spam; (viii) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (ix) use any high volume automatic, electronic or manual process to access, search or harvest information from the Product (including without limitation robots, spiders or scripts); (x) alter, remove, or obscure any copyright notice, digital watermarks, proprietary legends or other notice included in the Product; (xi) intentionally distribute any worms, Trojan horses, corrupted files, or other items of a destructive or deceptive nature or use the Product for any unlawful, invasive, infringing, defamatory or fraudulent purpose; or (xii) remove or in any manner circumvent any technical or other protective measures in the Product. Except as expressly set forth herein, no express or implied license or right of any kind is granted to you regarding the Product or any part thereof, including but not limited to any right to obtain possession of any source code, data or other technical material relating to the Application.
3. License by User. By uploading, creating, answering the Interaction Protocol or otherwise providing information, data or images on or through the Application ("User Content"), and without prejudice to the provisions of our Privacy Policy, you grant ePRObuilders a non-exclusive, royalty-free, worldwide, sublicensable, transferable, license to use, copy, store, modify, transmit and display User Content to the extent necessary to provide and maintain the Application and/or the Platform. ePRObuilders reserves the right, but is not obliged, to review and remove any User Content which is deemed to be in violation with the provisions of the Agreement or otherwise inappropriate, any rights of third parties (including but not limited to any Intellectual Property Rights) or any applicable legislation or regulation.
As between the User and ePRObuilders, the Product and any and all worldwide Intellectual Property Rights pertaining thereto, are the exclusive property of ePRObuilders and/or its licensors.
All rights in and to the Product not expressly granted to the User in this Agreement are reserved by ePRObuilders and its licensors. Except as expressly set forth herein, no express or implied license or right of any kind is granted to the User regarding the Product or any part thereof, including any right to obtain possession of any source code, data or other technical material related to the Application.
1. Suspension for breach. If ePRObuilders becomes aware or suspects on reasonable grounds, in its sole discretion, any violation by you of this Agreement or any other instructions, guidelines or policies (including but not limited to the Privacy Policy) issued by ePRObuilders, then ePRObuilders may suspend or limit your access to the Application, the Platform and/or the Website. The duration of any suspension by ePRObuilders will be until you have cured the breach which caused such suspension or limitation.
2. Suspension for nonpayment. If the Fees for the use of the Application by the User are not paid on time by the Client, respectively a third party, ePRObuilders might automatically suspend your use of the Application and/or the Platform. The duration of such suspension will continue until all breaches have been cured by Client.
In case you need technical support, you can contact ePRObuilders at info@eprobuilders.com.
ePRObuilders makes all reasonable efforts to respond as quickly as possible to any inquiries of Users.
ePRObuilders is concerned with the protection of your privacy and engages itself to comply with the applicable laws on privacy protection in relation to the processing and its Privacy Policy.
Our Privacy Policy is incorporated by reference in this Agreement. You consent to personal data being collected, used and processed in accordance with our Privacy Policy.
User of the Application you do not have to pay any consideration to ePRObuilders.
1. To the maximum extent permitted under applicable law, ePRObuilders's liability arising out of or in connection with the Product under this Agreement whether in contract, warranty, tort or otherwise, shall not exceed the amount of 1,000 EUR at the date on which the applicable liability claim arises. Nothing in this Agreement shall limit or exclude ePRObuilders's liability for (i) gross negligence; (ii) willful misconduct, (iii) fraud or harm willfully inflicted.
2. To the extent legally permitted under applicable law, ePRObuilders shall not be liable to the User, the Client or any third party, for any special, indirect, exemplary, punitive, incidental or consequential damages of any nature including, but not limited to damages or costs due to loss of profits, data, revenue, goodwill, production or use, procurement of substitute services, or property damage arising out of or in connection with the Product under this Agreement, including but not limited to any miscalculations, or the use, misuse, or inability to use the Product, regardless of the cause of action or the theory of liability, whether in tort, contract, or otherwise, even if ePRObuilders has been notified of the likelihood of such damages. The limitation in this Article shall not apply to the obligations of ePRObuilders under Article 14 ("Indemnification").
3. You agree that ePRObuilders can only be held liable as per the terms of this Article to the extent damages suffered by you are directly attributable to ePRObuilders. For the avoidance of doubt, ePRObuilders shall not be liable for any claims resulting from (i) your unauthorized use of the Product, (ii) your or any third party's modification of (any parts) of the Product, (iii) your failure to use the most recent version of the Application made available to you or your failure to integrate or install any corrections to the Application issued by ePRObuilders, or (iv) your use of the Product in combination with any non-ePRObuilders products or services. The exclusions and limitations of liability under this Article shall operate to the benefit of ePRObuilders affiliates and subcontractors under this Agreement to the same extent such provisions operate to the benefit of ePRObuilders.
4. For the avoidance of doubt, ePRObuilders shall not be liable for any decisions, actions, or outcomes arising from the Client's interpretation of the Results or other information provided through the Platform.
1. By ePRObuilders. EXCEPT AS EXPRESSLY PROVIDED IN THIS ARTICLE 13 AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT AND THE RESULTS ARE PROVIDED "AS IS," AND EPROBUILDERS MAKES NO (AND HEREBY DISCLAIMS ALL) OTHER WARRANTIES, COVENANTS OR REPRESENTATIONS, OR CONDITIONS, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY, COURSE OF DEALING, TRADE USAGE OR PRACTICE, MERCHANTABILITY, SUITABILITY, AVAILABILITY, TITLE, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR USE OR PURPOSE, WITH RESPECT TO THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT, INCLUDING THE RESULTS, (IN WHOLE OR IN PART) OR ANY OTHER PRODUCTS OR SERVICES PROVIDED TO THE USER BY EPROBUILDERS. EPROBUILDERS DOES NOT WARRANT THAT (i) ALL ERRORS CAN BE CORRECTED, OR THAT ACCESS TO OR OPERATION OF THE PRODUCT AND/OR THE OPERATION SHALL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, AND (ii) THE INFORMATION, INCLUDING BUT NOT LIMITED TO THE RESULTS, AVAILABLE ON OR TRANSMITTED BY THE APPLICATION AND/OR THE PLATFORM IS TRUE, COMPLETE OR ACCURATE. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT EPROBUILDERS CANNOT BE HELD LIABLE FOR ANY HEALTHCARE OR RELATED DECISIONS MADE BY ITS USER OR THE CLIENT OR A THIRD-PARTY CONTRACTED BY THE CLIENT BASED UPON THE RESULTS TRANSMITTED OR DISPLAYED BY OR ON THE APPLICATION AND/OR THE PLATFORM WHETHER SUCH DATA IS ACCURATE OR INACCURATE. YOU ACKNOWLEDGE AND AGREE THAT OUR CLIENT OR A THIRD-PARTY CONTRACTED BY THE CLIENT, AND NOT EPROBUILDERS, IS SOLELY RESPONSIBLE FOR THE INTERPRETATION OF THE RESULTS OR OTHER HEALTHCARE INFORMATION RELATED TO YOU. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE PRODUCT AND/OR THE RESULTS IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THERE ARE RISKS INHERENT TO TRANSMITTING INFORMATION OVER AND STORING INFORMATION ON THE INTERNET AND THAT EPROBUILDERS IS NOT RESPONSIBLE FOR ANY LOSSES OF YOUR DATA, INCLUDING BUT NOT LIMITED TO THE RESULTS AND ANY USER CONTENT, IN CONNECTION THEREWITH. Please note that EPROBUILDERS DOES NOT AUTOMATICALLY REVIEW, MONITOR, EVALUATE OR ANALYZE ANY INFORMATION GENERATED FROM THE APPLICATION AND/OR THE PLATFORM. EPROBUILDERS DOES NOT PROVIDE IN ANY WAY MEDICAL ADVICE OR ANY OTHER TYPE OF ADVICE AND THE APPLICATION AND/OR THE PLATFORM IS IN NO WAY INTENDED TO REPLACE CONSULTATION WITH A QUALIFIED MEDICAL PROFESSIONAL OR ANY OTHER TYPE OF PROFESSIONAL.
2. By User. You represent and warrant to ePRObuilders that (a) you have the authority to enter into this binding agreement personally and (b) that any User Content provided by you for the use of the Application is accurate and truthful and shall not (i) infringe any Intellectual Property Rights of third parties; (ii) misappropriate any trade secret; (iii) be deceptive, defamatory, obscene, pornographic or unlawful; (iv) contain any viruses, worms or other malicious computer programming codes intended to damage ePRObuilders's system or data; or (v) otherwise violate the rights of a third party (including but not limited to any Intellectual Property Rights). You agree and acknowledge that ePRObuilders is not obligated to back up any User Content and/or Results. You agree that any use of the Application or the Platform contrary to or in violation of the representations and warranties of User in this Article constitutes unauthorized and improper use of the Application and/or the Platform.
1. By ePRObuilders. ePRObuilders shall defend and indemnify you as specified herein against any founded and well-substantiated claims brought by third parties to the extent such claim is based on an infringement of the Intellectual Property Rights of such third party by the Product and excluding any claims resulting from (i) your unauthorized use of the Product, (ii) your or any third party's modification of any of the Product, (iii) your failure to use the most recent version of the Application made available to you, or your failure to install any corrections or updates to such Application issued by ePRObuilders, if ePRObuilders indicated that such update or correction was required to prevent a potential infringement, or (iv) your use of the Application and/or the Platform in combination with any non-ePRObuilders products or services.
2. By User. You hereby agree to indemnify and hold harmless ePRObuilders and its current and future affiliates, officers, directors, employees, agents and representatives from each and every demand, claim, loss, liability, or damage of any kind whatsoever, including reasonable attorney's fees, whether in tort or in contract, that it or any of them may incur by reason of, or arising out of, any claim which is made by any third party with respect to (i) any breach or violation by you of any provisions of this Agreement or any other instructions or policies issued by ePRObuilders; (ii) any User Content violating any Intellectual Property Rights of a third party and (iii) fraud, intentional misconduct, or gross negligence committed by you.
1. ePRObuilders licenses the Application and/or the Platform for a determined period. The User will be informed about this term together with the code that will be delivered to them by our Client. The User will be eligible to receive all major and minor updates and upgrades for the Application during this period. The Agreement can be terminated earlier if (i) the Agreement is terminated in accordance with Articles 15.2 or 15.3 or (ii) the User removes the Application from its mobile device.
2. Termination for breach. ePRObuilders may terminate with immediate effect this Agreement and your right to access and use the Application and/or the Platform (i) if ePRObuilders believes or has reasonable grounds to suspect that you are violating this Agreement (including but not limited to any violation of the Intellectual Property Rights of ePRObuilders) or any other guidelines or policies (including but not limited to the Privacy Policy) issued by ePRObuilders or (ii) if you remain suspended for non-payment by the Client for more than 30 (thirty) days.
3. Effects of termination. Upon the termination of this Agreement for any reason whatsoever in accordance with the provisions of this Agreement, at the moment of effective termination: (i) you will no longer be authorized to access or use the Application and/or the Platform or otherwise use any of the features or Results offered by or through the Application; (ii) ePRObuilders may delete data associated with your Account, including but not limited to User content or the Results, on the Application and/or the Platform and (iii) all rights and obligations of ePRObuilders or User under this Agreement shall terminate, except those rights and obligations under those sections specifically designated in Article 16.7.
Force Majeure. ePRObuilders shall not be liable for any failure or delay in the performance of its obligations with regard to the Application if such delay or failure is due to causes beyond our control including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders, telecommunications, network, computer, server or Internet downtime, unauthorized access to ePRObuilders' information technology systems by third parties or any other cause beyond the reasonable control of ePRObuilders (the "Force Majeure Event"). We shall notify you of the nature of such Force Majeure Event and the effect on our ability to perform our obligations under this Agreement and how we plan to mitigate the effect of such Force Majeure Event.
1. Entire agreement. This Agreement (including the Privacy Policy) constitutes the entire agreement and understanding between you and ePRObuilders with respect to the subject matter hereof and supersedes all prior oral or written agreements, representations or understandings between the Parties relating to the subject matter hereof. No statement, representation, warranty, covenant or agreement of any kind not expressly set forth in this Agreement shall affect, or be used to interpret, change or restrict, the express terms and provisions of this Agreement.
2. Severability. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will remain enforceable and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
3. Waiver. Any failure to enforce any provision of the Agreement shall not constitute a waiver thereof or of any other provision.
4. Assignment. You may not assign or transfer this Agreement or any rights or obligations to any third party. ePRObuilders shall be free to (i) transfer or assign (part of) its obligations or rights under the Agreement to one of its affiliates and (ii) to subcontract performance or the support of the performance of this Agreement to its affiliates, to individual contractors and to third party service providers without prior notification to the User.
5. Notices. All notices from ePRObuilders intended for receipt by you shall be deemed delivered and effective when these notices have been made available by ePRObuilders in the Application.
6. Survival. Articles 7, 12, 13, 15, 16 shall survive any termination or expiration of this Agreement.
7. Governing law and jurisdiction. This Agreement shall be exclusively governed by and construed in accordance with the laws of Belgium, without giving effect to any of its conflict of law principles or rules. The courts and tribunals of Antwerp shall have sole jurisdiction should any dispute arise relating to this Agreement.
Last revision: October 2025